Frequently asked questions

Welcome to WioPay

What is WioPay?

WioPay is the quick and easy order, shop and pay app. You don’t even need to queue for the till. Beat the queue!

Which devices are compatible with WioPay?

WioPay can be used on Android and iOS mobile devices.

Which debit and credit cards can be linked to WioPay?

Any Visa or MasterCard works with WioPay.

Tip: Some card issuers may ask you to enable your card for purchases online first.

What is MasterPass payment option?

Some retailers offer to use MasterPass by MasterCard service which securely stores your payment information and makes your payments safe, easy, and convenient. You can read more about the service by clicking this link or reading MasterPass support FAQ.

Are there any additional charges for using WioPay?

Absolutely not. Any charges are paid by the retailer, not you.

Note: once adding your card for the first time we might charge you minimal amount to validate the card. If so, this charge will be imediatly refunded to your card, nevertheless, it make few working days for the refund to be visibal in your bank statement.

Where can I use WioPay?

Click ‘Choose location’ on the app and you’ll see nearby places where you can order pay without queueing using WioPay. You will also find information about shop and pay at retailers that provide this service.

How to use WioPay

Order and Pay

  1. Open WioPay, choose your location and the products you want on your mobile
  2. Confirm the order and pay with the card already saved on the app
  3. The shop gets your order and prepares it
  4. You’re told when your order is ready at the pick-up point - beating the queue

Shop and Pay

  1. From the shop’s shelf or fridge choose the products you want
  2. Scan the poster on WioPay and then scan or select the products
  3. Confirm your purchase using the card saved on WioPay
  4. Skip the till, leave the shop and beat the queue

Do I have to be connected to the internet to order or shop?

Yes. WioPay works on WiFi and 3G/4G.

Tip: if you are on WiFi or 3G/4G and are experiencing issues with internet try to switch from WiFi to 3G/4G or vice versa. This might get you better connectivity and smoothest use of the app.

How do I get a refund?

If you believe you are entitled for a refund please contact the retailer and he will refund your transaction.

Where can I find a record of my spending?

Any payments made through the app will appear on "Payments History". You will also see those on your debit or credit card statements as WioPay, WoraPay or retailer name.

Your account

What should I do if I forget my password or PIN and need to change it?

Please use ‘Reset Password or PIN’ function under 'Settings' in the WioPay app.

I need to change my credit card or debit card details

Please use ‘Payment Cards’ function under 'Settings' in the WioPay app.

What happens if I get a new phone?

Your WioPay account is still active. You’ll need to download the app to your new phone. Then login to your account using the same phone number and password as you used on your old phone.

Security

How do I know my card details are safe with WioPay?

WioPay app and its underlying solution is built using best industry security practices and is certified by independent PCI DSS auditor to comply with security requirements.

This security standard is industry standard for anyone who stores card data and process transactions. We protect your card details in the same way as apps such as Uber, Airbnb or Amazon. You may remove payment cards from the application at any time.

What should I do if my phone is stolen or lost?

First, don’t worry. Anyone finding your phone cannot use the app to pay for anything as they’ll also need the PIN code. Nevertheless, for your peace of mind, we can remotely disable your account. This makes sure it’s logged out and that no one can not see historic activities you’ve made using the app. Just email us at support@wiopay.com

The team behind WioPay

Who has developed WioPay?

Our company is called WoraPay. We love technology and hate to queue. Which is how our beat the queue app came about! Find out more about us.